Customer Support Engineer Full Time

Install, upgrade, support and troubleshoot Enterprise Applications hosted on Windows Server 2000/2003/2008 Install, upgrade, support and troubleshoot Enterprise Applications running on Microsoft Terminal Services Install, upgrade, support and troubleshoot Web Server related problems running on JBOSS, Tomcat, IIS, Web Sphere, etc. Interact with numerous computer platforms in a multi-layered client server environment Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime Troubleshooting network connectivity in a LAN/WAN environment Requesting and coordinating vendor support When the restoration is beyond the scope of the Desktop Support Administrator the Desktop Support Administrator will escalate the issue/problem to proper tier 3 support team member Develop trends by monitoring and analysing incoming calls, problems and support requests Desktop Support Install, upgrade, support and troubleshoot XP, Windows 7 and Microsoft Office 2007 and any other authorised desktop applications Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment Performs remedial repairs on computers, laptops, printers and any other authorised peripheral equipment Customize desktop hardware to meet user specifications and site standards Performs work in compliance within specified warranty requirements Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels Safely package equipment for branches and arrange for the transport of the equipment Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network When the restoration is beyond the scope of the computers, laptops, printers and any other authorised peripheral equipment the Desktop Support Administrator will escalate the issue/problem to proper tier 3 support team member Develop trends by monitoring and analysing incoming calls, problems and support

Tagged as: network / system administration