Understanding customers’ diverse, specific business needs and applying product knowledge to meet those needs.
Ensuring quality of service by developing a thorough and detailed knowledge of technical specifications and other features of employers’ systems and processes and then documenting them.
Cold-calling in order to create interest in products and services, generate new business leads and arrange meetings.
Identifying and developing new business through networking and courtesy and follow-up calls.
Preparing and delivering customer presentations and demonstrations of the software, articulately and confidently
Providing technical advice to customers on all aspects of the installation and use of computer systems and networks, both before and after the sale.
Advising on software features and how they can be applied to assist in a variety of contexts such as accounting, manufacturing or other specialist areas.
Meeting sales targets set by managers and contributing to team targets