Analyst – Non Voice-job in Gopalganj Full Time

American Express is a global services company and the worlds largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants world wide combined with our leading edge marketing, information management and rewards capabilities enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests.

A career at American Express is rich in experience and offers opportunities to build lasting relationships with our customers.
Come join us and realize your potential.

Job responsibilities:

Review the disputed claims of AMEX card holders.
Analyze and decide on accepting or rejecting a disputed claim.
Respond to all customer queries in a timely and comprehensive manner to ensure customer satisfaction.
Deliver to the employees, customer and shareholder metrics as per goals.
Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times.
Analyze complex information and make sound decisions.
Balance customer interests with the interests of American Express.
Qualifications

Graduate with strong interpersonal, communication & writing skills accompanied by quick comprehension & clear articulation.
1-5 yrs of prior work experience in a similar customer service environment.
Demonstrated ability to work effectively within a team environment.
Ability to take independent decision & meet stringent deadlines.
Quick navigation ability, web savvy and basic troubleshooting knowledge.
Venue:

Visit our hiring centers

Malviya Nagar Address:

E-2/7-8, 2nd floor, Malviya Nagar main market,

New Delhi- 110017

Opposite to divyas Rimpy

Nearest metro Station Malviya nagar

Connaught Place Address :-

M-132 2ND Floor, Connaught place, New Delhi -11005

Landmark- Opposite to Shankar Market

Nearest Metro- Rajiv Chowk Gate no. 2

Gurgaon Address :-

American Express India Campus

Block 3, Zone 6, DLF Phase 5,

Sector 43, Gurgaon

Timings: 10:30 AM – 4:00 PM b/w Monday – Friday

ReqID: 18008048
Schedule (Full-Time/Part-Time): Full-time

Tagged as: bank office operations operations management / process analysis