Air Ticketing Executive Ground Staff &Cabin Crew Full Time

The Employees job title and a general description of the work to be performed are set out in Items 3 and 4 of Schedule A respectively. The Employee may be required to perform work that is ancillary to that which has been described.

The exact scope and type of work, as well as the place where it is to be performed, is at the discretion of the Employer and may change from time to time in accordance with the Employers operational requirements.
Days and Hours of Work:
Ordinary days and hours of work are as set out in Item 6 of Schedule A. The daily starting and finishing times may be changed from time to time in accordance with the Employers operational requirements.

Education & Skills Required:
Candidate (both fresher and experienced) with good communication skills require.
Candidate should be time flexible.
Education:
The only preliminary education for an airline ticketing agent is a high school diploma. Airlines have their own training facilities that usually consist of a week or two of classroom training followed by on-the-job training by shadowing an experienced ticketing agent. New agents begin by handling luggage and work up to handling seating assignments, completing ticket forms and reserving tickets for passengers.
Days and Hours of Work:
Ordinary days and hours of work are as set out in Item 6 of Schedule A. The daily starting and finishing times may be changed from time to time in accordance with the Employers operational requirements.
Responsibilities:
* Improve customer service experience, create engaged customers and facilitate organic growth.
* Take ownership of customers issues and follow problems through to resolution.
* Set a clear mission and deploy strategies focused towards that mission.
* Develop service procedures, policies and standards.
* Keep accurate records and document customer service actions and discussions.
* Analyze statistics and compile accurate reports.
* Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
* Keep ahead of industry’s developments and apply best practices to areas of improvement.
* Control resources and utilize assets to achieve qualitative and quantitative targets.
* Adhere to and manage the approved budget.
* Maintain an orderly workflow according to priorities.
* Most importantly, airlines often experience bad weather and equipment malfunctions that change flight schedules and sometimes even cancel flights. The agent must be able to advise travelers of bad news about canceled flights, diffuse stressed customers and be prepared to solve customer problems (when possible) quickly as they arise.

Tagged as: airlines, management, ticketing