Network Admin with checkpoint Firewall Full Time

WORLDWIDE INTERNET OPERATIONS/NETWORK SECURITY

Short Description World Wide Internet Operations provides assistance on:

– Level 1 support/administration on Firewall, Proxy, DNS/DHCP/IPAM on infoblox appliance, and partner extranet connection

– Request & Change Management: Rule changes, Creation of new partner connections, blacklist & whitelist management, DNS operations & requests-

Expected Tasks :

– Project Details Frequency

– Support on Firewalls and Proxy Continuously

– Support on DNS/DHCP/IPAM on infoblox appliance

– Support for partner connections (extranet)

Requests & Changes : Continuously

– Handle services requests and changes (minor or major) to be taken into account

Key Skills Competency Areas & Deliverables Level (1-5 Scale) :

Paolo Alto specialist

Technical Excellent understanding of Internet security infrastructures viz. 4

– Bluecoat Proxy;

– DNS – Internet Systems Consortium (ISC) BIND environment preferably Infoblox;

– DHCP – Internet Systems Consortium (ISC) DHCP environment, preferably Infoblox;

– Familiarity with Linux (Debian) shell environment and basic scripting;

– Usage of Cacti and Nagios tools

– Relationship Management Establishes and maintains positive business relationships with end-users (listens to end-user problems, explain/pedagogy) and other members of the Internet team (located in France) 5

– Good sense of end-user satisfaction

– Being business service oriented

– Documentation Production Ability to describe incident and requests as part of ticket treatment 4

– Ability to draw reports on the service so as to indicate the quality of the service and improvement axis

Functional :

– Support Process Skills Ability to give diagnosis and provide resolution to resolve incident or issues 4

– Ability to follow and respect procedures (incident, requests)

– Ability to follow support processes

– Ability to detect process dysfunction so as to help improving service KPI and service quality

Tools Ticketing Application/Tool – Service Now

General Office/Workstation Tools

Firewall – Stonesoft SMC

Proxy Access – Bluecoat/Bluecoat Reporter

Tagged as: network / system administration