Log In
Sign Up
Advertising / Mr / Pr / Events Jobs
Senior Process Executive – Customer Service Representative Infosys Limited Full Time
Minimum Experience 2 years. With process customer service / tech support. Preference would be experience in telecom Areas of Responsibility 1. Meeting SLA and KPIs 2. Customer Interaction trouble shooting 3. Level 1 support to consumer customers for data repair services. Minimum Technical Knowledge Required Knowledge and experience on ticketing tools, chat platforms. Understanding of telecom industry, products, ISP related services, etc Understanding of common technical terminology Displays superb customer service skills and capabilities Basic Operating System knowledge Knowledge of common ISP products & services Good analytical ability Ability to navigate common user interface elements Good Reading skills – ability to understand ambiguous information, probe and consolidate into useable data Communicate to the user in a language, the user is most comfortable with,
Other details