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GENERAL MANAGER
General Manager Operations Full Time
Job Description:
Strategic Planning
Sustaining profitable operations with focus on budgeting & marketing.
Conceptualizing & implementing marketing plans in tune with short-cut-business, thereby achieving profitability.
Projecting and improving company image through effective corporate Public Relations and promotion.
Operations Management
Strategizing the long/ short-term directions by forecasting the future manpower requirement and designing plans for acquiring requisite skills and competencies.
Training & development initiatives for improved productivity, building capability and quality enhancement.
Handling entire Hotel operations; inclusive of formulating & implementing all the departments Standard Operating Procedures including goals, budgets, plans, administrative activities, etc.
Coordinating with potential guests to understand their requirements & customise product & services.
Handling Marketing and sales.
Inventory, Equipment & Quality
Conducting hygiene inspections and convey feedback to operating staff as well as managers for gaps in actual Vs standardised norms.
Identifying and developing a dedicated and alternate vendor source for achieving cost effective purchases of raw materials and reduction in delivery time.
Guaranteeing compliance with the standard company specification of recipes and hygiene
General Operations
Ensuring compliance with pre-set quality/ hygiene standards and aesthetic presentation of food & beverages.
Managing high standards of sanitation and ensuring the cleanliness is maintained throughout all the areas & Departments at all times.
Conducting regular physical inventories and assesses projected needs for daily operation.
Client Servicing
Ensuring customer satisfaction by achieving delivery of service quality norms by interacting with guests, handling guests requests & resolving complaints.
Executing policies & procedures in the operating systems to achieve greater customer delight.
Team Management
Managing the duty roster for the Managers.
Handling more than 250 staff in the organisation
Managing HRM, staffing, recruitment, performance review and appraisal.
Supervising all Front Office personnel for ensuring maximum occupancy and average room rate for the purpose of maximizing revenue along with ensuring that the guests receive prompt and courteous attention.
Conducting practical & theoretical training programs, to enhance skills & motivational levels.
Planning, directing, controlling, coordinating and participating in all activities.
Conducting interviews/ putting forward recommendations in consultation with Human Resource Department.
Safeguarding all food production & service employees by implementing training to increase their knowledge about safety, sanitation, and accident prevention principles.
Imparting appropriate training on Food preparation, Service Excellence and Teamwork to the service staff.