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Business Analyst
Customer Advocate – Product Support Full Time
Job Description
Customer Advocate – Product Support | ProofHub Customer Advocate Product Support 3 openings for Chandigarh, IN
A customer advocate self- directed, highly accountable individual with very high social intelligence, and a natural inclination for problem solving. Someone who d jump in with sleeves rolled up, and make significant contributions to customer support and marketing programs. We believe that this job profile is incredibly fun, challenging, supportive and rewarding to shape up the business career.
Responsibilities:
Become an expert in leveraging the application to solve our clients problems.
Respond to inbound support requests from clients on how to use ProofHub and help them get on board.
Contribute to a self- service knowledgebase of common customer inquiries.
Onboard new clients onto the system train new users on how to use ProofHub and identify usage scenarios for ProofHub.
Support customers in finding the best ways of implementing ProofHub in their business environment.
Conduct user acceptance testing of pre- release product to ensure high product quality. Interface between the client base and Engineering team.
Pro- actively reach out to clients to drive further adoption of ProofHub at existing customer accounts.
Be a customer evangelist. Author blog posts and use corporate Twitter and Facebook accounts to showcase how clients are successfully using ProofHub. Basic Qualifications:
Zero to three years experience at a Business- to- Business organization in Marketing, Customer Support, or Professional Services.
Graduated with a BS/ BA degree from a respected college or university.
Detail oriented, process driven thinker with relentless follow through.
Demonstrated ability to craft personal, succinct, professional emails to business executives.
Willingness to go the extra mile for the customer while being patient, professional, and consultative.
Fluency in English along with excellent phone skills, phone etiquette, interpersonal, written and oral communication skills.
Good knowledge of SaaS platform basics and enterprise software space overall. three small dots to indicate that an agent is available to chat Have questions about ProofHub
a small down arrow to minimize chat box a paper airplane to indicate sending a file,
Other details
Job Description
Customer Advocate – Product Support | ProofHub Customer Advocate Product Support 3 openings for Chandigarh, IN
A customer advocate self- directed, highly accountable individual with very high social intelligence, and a natural inclination for problem solving. Someone who d jump in with sleeves rolled up, and make significant contributions to customer support and marketing programs. We believe that this job profile is incredibly fun, challenging, supportive and rewarding to shape up the business career.
Responsibilities:
Become an expert in leveraging the application to solve our clients problems.
Respond to inbound support requests from clients on how to use ProofHub and help them get on board.
Contribute to a self- service knowledgebase of common customer inquiries.
Onboard new clients onto the system train new users on how to use ProofHub and identify usage scenarios for ProofHub.
Support customers in finding the best ways of implementing ProofHub in their business environment.
Conduct user acceptance testing of pre- release product to ensure high product quality. Interface between the client base and Engineering team.
Pro- actively reach out to clients to drive further adoption of ProofHub at existing customer accounts.
Be a customer evangelist. Author blog posts and use corporate Twitter and Facebook accounts to showcase how clients are successfully using ProofHub. Basic Qualifications:
Zero to three years experience at a Business- to- Business organization in Marketing, Customer Support, or Professional Services.
Graduated with a BS/ BA degree from a respected college or university.
Detail oriented, process driven thinker with relentless follow through.
Demonstrated ability to craft personal, succinct, professional emails to business executives.
Willingness to go the extra mile for the customer while being patient, professional, and consultative.
Fluency in English along with excellent phone skills, phone etiquette, interpersonal, written and oral communication skills.
Good knowledge of SaaS platform basics and enterprise software space overall. three small dots to indicate that an agent is available to chat Have questions about ProofHub
a small down arrow to minimize chat box a paper airplane to indicate sending a file,
Other details
Job Description
Customer Advocate – Product Support | ProofHub Customer Advocate Product Support 3 openings for Chandigarh, IN
A customer advocate self- directed, highly accountable individual with very high social intelligence, and a natural inclination for problem solving. Someone who d jump in with sleeves rolled up, and make significant contributions to customer support and marketing programs. We believe that this job profile is incredibly fun, challenging, supportive and rewarding to shape up the business career.
Responsibilities:
Become an expert in leveraging the application to solve our clients problems.
Respond to inbound support requests from clients on how to use ProofHub and help them get on board.
Contribute to a self- service knowledgebase of common customer inquiries.
Onboard new clients onto the system train new users on how to use ProofHub and identify usage scenarios for ProofHub.
Support customers in finding the best ways of implementing ProofHub in their business environment.
Conduct user acceptance testing of pre- release product to ensure high product quality. Interface between the client base and Engineering team.
Pro- actively reach out to clients to drive further adoption of ProofHub at existing customer accounts.
Be a customer evangelist. Author blog posts and use corporate Twitter and Facebook accounts to showcase how clients are successfully using ProofHub. Basic Qualifications:
Zero to three years experience at a Business- to- Business organization in Marketing, Customer Support, or Professional Services.
Graduated with a BS/ BA degree from a respected college or university.
Detail oriented, process driven thinker with relentless follow through.
Demonstrated ability to craft personal, succinct, professional emails to business executives.
Willingness to go the extra mile for the customer while being patient, professional, and consultative.
Fluency in English along with excellent phone skills, phone etiquette, interpersonal, written and oral communication skills.
Good knowledge of SaaS platform basics and enterprise software space overall. three small dots to indicate that an agent is available to chat Have questions about ProofHub
a small down arrow to minimize chat box a paper airplane to indicate sending a file,
Other details