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Management Consulting / Strategy Jobs
Service Delivery Manager Full Time
Job Opening Details back to list Reference Code: RRF004859 Job Title: Service Delivery Manager Category: Job Description: Experience in Contact Center products/applications.
Manage the 24 x 7 Contact Center IT Support team of Servion for the customer engagement and meeting all contractual obligations with the customer
Coordinate internal resources and third parties/vendors for resolving issues and meeting SLAs
Manage the relationship with the client and all stakeholders
Manage the P&L of the engagement
Manage and groom the support engineers and improving their competency and their career progression Key Skills: SDM Location: MUM Required Experience: Min 12 yrs Positions: 1 Contact Person: RMG Email ID: RMG@SERVION.COM,