Desktop Support Engineer Freelance

Dear Candidates,
Greetings from Seven Mentor Pvt Ltd!!!!
Kindly go through the below details and If you are interested revert me back immediately.

Designation: Desktop Support Engineer
Experience: 0.6 to 4 years
Location: Pune client location-Yerwada
CTC: 9k to 13k
No.Of Position: 10

JD:
Excellent communication skills, (active listening skills)
Accept & registers Service Calls.
Classify Service Calls according to the specified options.
Manage the entire service request process ensuring adherence to SLA.
Provide helpdesk support and resolve problems to the end user s satisfaction
Should know Microsoft excel & its various formula
Maintaining Reports Vendor wise
Handle daily technical support activities on desktop support & Network issue.
Setup computers and install software for various applications and programs
Working Knowledge of Windows OS( Windows 7 / Windows 8 / Windows 10) & Outlook.
Working Knowledge of Hardware for Desktop/Laptop & able to address the issue.
Ability to diagnose and troubleshoot basic technical issues.
Working knowledge of office automation products and computer peripherals, like printers and scanners.
Network and connect computers within the organization to better communication

Priyanka Goswami
Placement Officer
SevenMentor Pvt Ltd.,

Tagged as: technical support helpdesk