To keep the Hotel Security Head fully apprised of all security related activity within the hotel.
To protect and safeguard the property and status of the Company, employees and Guests/clients by proper deployment of guards.
To strive to anticipate guest needs and whenever possible to maximize the quality of service and customer satisfaction.
To treat all clients and colleagues in a polite and courteous manner at all times and to give full cooperation to any colleague requiring assistance in a prompt and caring manner.
To be flexible in assisting around the hotel in response to business and client needs.
To perform all tasks to a consistent standard as appropriate within your department and to operate to company and hotel standards.
To attend hotel and departmental meetings/training when required.
To minimize operating costs by using all equipment and products in accordance with company guidelines.
To report all maintenance requirements/annual maintenance of security equipment/gadgets.
To adhere to company and hotel rules/policy at all times.
To assess and report potential loss situations in the hotel in order to protect company assets, guest and staff property against theft of loss
To investigate and report all thefts and criminal offences occurring in the hotel, and during the tour of duty record all relevant incidents neatly in the Occurrence Book, compiling all necessary reports and statements.
To record all occurrences concerning the security department in the occurrence book and to record all other incidents in the appropriate books and documents provided.
To ensure that full and accurate information is recorded at all times.
To monitor and ensure the secure handling of all cash movement throughout the hotel. To provide escorts as required on the instruction of the Security Head/ Hotel management.