Tech support executive Full Time

Manage incoming calls & emails
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid & complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow ups to ensure resolution
Keep records of customer interactions and follow-ups
Follow communication procedures, guidelines and policies
Meet personal/ team targets

Tagged as: customer relations, delivery, email, mail, sales