Operation Officer Full Time

Recruits, Trains, Monitors and Enhances team for customer support
Ensures customer support processes are timely reviewed to latest expectations of client and management
Maintain highest quality of customer service at all times by maintain keen watch on customer feedbacks
To manage files and MIS tables as per management requirements for review and decision making
Identifies and coaches resources with the required caliber time to time
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Tagged as: attrition, bancassurance, banking, caliber, customer service, customer support, documentation, FA, knowledge process outsourcing, management, MIS, process excellence, process migration, PVS, redhawk, remittances, sales, silk central, tax deducted at source, transition management