Urgent Hiring Alarm ll Customer Support Email/Chat Process – Join Tech Mahindra in Noida Full Time

Urgent Hiring Alarm ll Customer Support Email/Chat Process – Join Tech Mahindra in Noida!

Are you looking for an exciting career opportunity in customer support? **Tech Mahindra Ltd.** is sounding the **Urgent Hiring Alarm ll Customer Support Email/Chat Process** for passionate individuals to join our team in Noida! If you have excellent communication skills and a knack for resolving customer queries, this **Customer Support Associate** role in our Email/Chat process could be your perfect fit. Read on to explore the job details, responsibilities, eligibility criteria, benefits, and how to apply for this rewarding opportunity.

Why Choose Tech Mahindra for Your Career?

Tech Mahindra is a global leader in IT services and customer support, renowned for delivering exceptional experiences to clients and employees alike. By joining our team, you’ll be part of a dynamic work environment that fosters growth, innovation, and career development. Our **Urgent Hiring Alarm ll Customer Support Email/Chat Process** is your chance to kickstart or advance your career in the BPO industry with a trusted name.

A Role That Makes a Difference

As a **Customer Support Associate** in the Email/Chat process, you’ll play a critical role in ensuring customer satisfaction. This position allows you to interact with customers, resolve their issues, and create positive experiences—all from our state-of-the-art office in Noida.

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Job Details

Here’s everything you need to know about the **Urgent Hiring Alarm ll Customer Support Email/Chat Process** opportunity at Tech Mahindra.

### Job Designation: Customer Support Associate – Email/Chat Process

This role focuses on providing top-notch support to customers through email and chat platforms, ensuring their queries are resolved promptly and professionally.

### Job Responsibilities

As a Customer Support Associate, your primary duties will include:

– **Resolving Customer Issues**: Address customer queries and concerns effectively via email and chat channels.
– **Providing Resolutions**: Offer accurate and timely solutions to ensure customer satisfaction.
– **Maintaining Professional Communication**: Engage with customers in a polite, clear, and empathetic manner to build trust and loyalty.
– **Documenting Interactions**: Accurately log customer interactions and resolutions for future reference.
– **Collaborating with Teams**: Work closely with internal teams to escalate complex issues and ensure seamless service delivery.

By excelling in these responsibilities, you’ll contribute to Tech Mahindra’s mission of delivering exceptional customer experiences.

### Job Location

The position is based in **Noida**, at our modern office in **A6 Sector 64, opposite Sahara Chowk** (nearest metro: Sector 62). This vibrant location offers excellent connectivity and a professional work environment.

### Hiring Model

This is a **100% Work-from-Office** role, designed to foster collaboration and teamwork in a dynamic office setting.

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## Job Criteria

To ensure you’re the right fit for the **Urgent Hiring Alarm ll Customer Support Email/Chat Process**, here are the eligibility requirements:

### Communication Skills

– **Fluency in English and Hindi**: Strong verbal and written communication skills in both languages are essential to interact with a diverse customer base.
– **Clarity and Empathy**: Ability to communicate clearly and empathetically to resolve customer issues effectively.

### Educational Qualifications

– **Undergraduate or Graduate**: Candidates with a bachelor’s degree or those pursuing their education are eligible.
– **Fresher or Experienced**: Both freshers and candidates with prior experience in customer support or BPO roles are welcome to apply.

### Work Schedule

– **6 Days Working**: The role involves a 6-day workweek with **1 rotational week off** to ensure work-life balance.
– **24/7 Flexible Shifts**: Be prepared to work in rotational shifts, including night shifts, to cater to customer needs.
– **One-Side Cab Facility**: For odd-hour shifts, Tech Mahindra provides a **one-side cab facility** to ensure your safety and convenience.

### Joining Requirements

– **Immediate Joiners Preferred**: We’re looking for candidates who can join immediately to meet our urgent hiring needs.

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## Package and Other Benefits

Tech Mahindra values its employees and offers a competitive compensation package along with attractive benefits for the **Urgent Hiring Alarm ll Customer Support Email/Chat Process** role.

### Salary Package

– **1.90 LPA to 3 LPA**: The annual salary ranges from INR 1.9 Lakhs to INR 3 Lakhs, depending on your qualifications, skills, and experience.

### Additional Benefits

– **Provident Fund (PF)**: Secure your financial future with contributions to your PF account.
– **Employees’ State Insurance Corporation (ESIC)**: Access medical and other benefits through ESIC coverage.
– **Career Growth Opportunities**: Tech Mahindra offers training and development programs to help you advance in your career.
– **Supportive Work Environment**: Work in a collaborative and inclusive office culture that values your contributions.

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## Why This Role Is Perfect for You

The **Urgent Hiring Alarm ll Customer Support Email/Chat Process** role at Tech Mahindra is ideal for individuals who:

– Enjoy interacting with people and solving problems.
– Want to build a career in the fast-growing BPO and customer service industry.
– Are looking for a stable job with competitive pay and benefits.
– Thrive in a dynamic, team-oriented work environment.

Whether you’re a fresher eager to start your career or an experienced professional seeking new challenges, this role offers the perfect platform to showcase your skills and grow.

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## How to Apply

Ready to seize this opportunity? Applying for the **Urgent Hiring Alarm ll Customer Support Email/Chat Process** is simple and straightforward.

### Application Process

Interested candidates can:

1. **Email Your Resume**: Send your updated resume to the contact email provided below.
2. **Walk-In Interview**: Visit our office for a direct walk-in interview at the address mentioned below.

### Contact Details

– **Contact Persons**: Anupam, Shekhar, or Ankit
– **Email**: [Insert hidden_email here]
– **Phone**: [Insert hidden_mobile numbers here]

### Office Address

**Tech Mahindra Ltd.**
A6 Sector 64, Noida
Opposite Sahara Chowk
(Nearest Metro: Sector 62)

### Walk-In Details

– **Timing**: [Specify walk-in timings if available, e.g., Monday to Friday, 10 AM to 4 PM]
– **Documents**: Carry your updated resume, a valid ID proof, and any relevant certificates.

Don’t miss this chance to join Tech Mahindra’s customer support team! Act fast, as we’re prioritizing **immediate joiners** for the **Urgent Hiring Alarm ll Customer Support Email/Chat Process**.

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## Other Details

Here are additional details to give you a complete picture of the role:

### Department

– **Customer Service (Domestic)**: This role focuses on serving domestic customers, ensuring their needs are met through email and chat support.

### Industry

– **BPO / Call Center**: The position is part of the thriving BPO industry, known for its growth and career opportunities.

### Recruiter Details

– **Tech Mahindra Ltd.**: A leading global IT and customer service provider with a reputation for excellence.

### Job Tags

– Chat Process
– Customer Support
– Email Support
– BPO Jobs
– Noida Jobs

### Job Type

– **Full-Time**: This is a permanent, full-time position with long-term career prospects.

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## Why Noida Is a Great Place to Work

Choosing a job in Noida comes with its own perks. As one of India’s fastest-growing cities, Noida offers:

– **Excellent Connectivity**: With metro stations like Sector 62, commuting to work is hassle-free.
– **Vibrant Lifestyle**: Enjoy access to malls, restaurants, and recreational spots during your time off.
– **Career Hub**: Noida is home to numerous IT and BPO companies, making it a hotspot for career growth.

By joining Tech Mahindra in Noida, you’ll not only advance your career but also enjoy the benefits of working in a dynamic city.

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## How to Prepare for Your Interview

To increase your chances of landing the **Urgent Hiring Alarm ll Customer Support Email/Chat Process** role, here’s how you can prepare:

### Brush Up on Communication Skills

– Practice clear and concise communication in English and Hindi.
– Be ready to demonstrate empathy and problem-solving during mock customer interactions.

### Update Your Resume

– Highlight any customer service, BPO, or communication-related experience.
– Include relevant skills like typing speed, multitasking, and familiarity with email/chat platforms.

### Research Tech Mahindra

– Visit the company’s website to learn about its values, services, and culture.
– Understand the role of a Customer Support Associate in the Email/Chat process.

### Prepare for Common Questions

– **Why do you want to work in customer support?**
– **How do you handle an upset customer?**
– **Are you comfortable with rotational shifts?**

By preparing thoroughly, you’ll walk into the interview with confidence and make a strong impression.

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## Frequently Asked Questions (FAQs)

To address any doubts you may have about the **Urgent Hiring Alarm ll Customer Support Email/Chat Process**, here are some common questions and answers:

### 1. Is prior experience required for this role?

No, both freshers and experienced candidates are eligible. We value communication skills and a willingness to learn.

### 2. What are the working hours?

The role involves **24/7 flexible shifts**, including rotational night shifts. A **one-side cab facility** is provided for odd-hour shifts.

### 3. What is the salary range?

The salary ranges from **INR 1.9 LPA to INR 3 LPA**, based on your qualifications and experience.

### 4. Is this a work-from-home job?

No, this is a **100% work-from-office** role based in Noida.

### 5. How soon can I join?

We’re looking for **immediate joiners**, so the sooner you apply, the better!

If you have more questions, feel free to reach out to our contact persons mentioned above.

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## Take the Next Step in Your Career

The **Urgent Hiring Alarm ll Customer Support Email/Chat Process** is ringing loud and clear! Don’t let this opportunity pass you by. Join Tech Mahindra’s customer support team in Noida and embark on a fulfilling career in the BPO industry. With a competitive salary, great benefits, and a supportive work environment, this role is your gateway to success.

**Apply today** by emailing your resume or walking into our Noida office. We can’t wait to welcome you to the Tech Mahindra family!